RETURNS AND EXCHANGES:
• Upon receiving your order, please verify the contents immediately against the items marked as shipped on your receipt. If you did not receive the correct item(s), received damaged merchandise or have a question about the status of items being shipped separately, please contact our Customer Service Department.
• Most items may be returned for exchange or refund within 30 days. Items of a hygienic nature (i.e. shoes, bras, bathing suits) cannot be returned if they are not in their original packaging without evidence of being worn. Personalized items, with custom names, address, etc., cannot be cancelled or returned. However, if your personalized item arrives damaged or contains an error that we made, we will gladly send you a replacement. Any returns require that you contact Customer Service for a Return Merchandise Authorization.
• Returns made for reasons other than damage, defect or our error must be returned postage prepaid. Lasting Impressions cannot accept COD packages for any reason.